Ways to work together
Pick the model that matches how certain your scope is.
- Fixed scope: A defined result for a fixed price. Best when you know what you need.
- Monthly retainer: A steady block of capacity with a response-time target. Best for ongoing development.
- Office hours: A monthly block of hours for questions, reviews and second opinions.
- Hourly advisory: Short, specific questions answered by a senior specialist.
- Rescue: A key report broke. We prioritise it. See emergency support.
- Fractional BI lead: Part-time senior leadership for your BI. See fractional BI.
Our scope promise
Every project has either a fixed price for a written scope, or a clear revision policy: [[NUMBER]] rounds of revisions are included, further changes are quoted before we start them.
Response times for retainer clients
| Priority | First response | Target resolution |
|---|---|---|
| Critical (production report down) | [[HOURS]] | [[HOURS]] |
| Normal | [[HOURS]] | [[DAYS]] |
| Question | [[HOURS]] | [[DAYS]] |